1. Acceptance of Terms
By accessing or using the Ekewaka GENIE platform at ekewakagenie.com ("Platform"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree, do not use the Platform.
2. Description of Service
Ekewaka GENIE LLC ("Company," "we," "us," or "our") provides an AI-powered field service management platform for contractors, including tools for quote generation, contract management, job scheduling, crew management, and client communication.
3. Eligibility
You must be at least 18 years old and capable of entering into a binding contract to use the Platform. By using the Platform, you represent that you meet these requirements.
4. Account Registration
- You must provide accurate and complete information when creating an account
- You are responsible for maintaining the confidentiality of your login credentials
- You may not share your account credentials with others
- One active session is permitted per account at a time
- You must notify us immediately of any unauthorized use of your account at hello@ekewakagenie.com
5. Subscription Plans and Billing
Plans: Ekewaka GENIE is priced per user (the account owner plus each active or invited crew member). Current tiers:
- 1 User — $199/month: No setup fee. Includes AI-powered quoting, Genie Vision AI, satellite quotes, property memory, AI price transparency for clients, automated client notifications, two-way client messaging, payment deep links, client quote request link, before/after job photos, job status lifecycle, e-signature and paperless contracts, the client portal, and the AI Business Coach.
- 2 Users — $349/month: Everything in 1 User plus crew management, Meet Your Crew, and Spanish language support for crew. $97 one-time setup fee.
- 3 Users — $549/month: Everything in 2 Users plus weather-based scheduling and geofenced clock in/out. $97 one-time setup fee.
- 4–5 Users — $749/month: Everything in 3 Users plus AI route optimization, the dynamic pricing engine, neighborhood heat maps, and growth opportunity mapping. $97 one-time setup fee.
- Enterprise — Custom pricing: 6 or more users, custom integrations, advanced analytics, custom branding, white label, dedicated onboarding, and SLA. Setup fees and terms are negotiated in your contract. Enterprise plans are not eligible for a free trial.
Trial Terms: Every self-serve plan begins with a 10-day free trial. A valid payment method is required to start the trial and $0 is due at signup. During the trial your account has access to the 1 User feature set regardless of the tier selected. No setup fee is charged during the trial. If you cancel before the trial ends, you are not charged.
First charge: When the trial ends, your subscription is billed for the tier that matches the number of users on your account. If that tier is 2 or more users, the one-time $97 setup fee is added to that first payment. The setup fee is charged only once per account, the first time you move from 1 user to 2 or more.
Changing team size: You may add or remove users at any time. Moving to a higher tier takes effect immediately and the prorated difference for the remainder of the billing period is charged at that time; moving to a lower tier applies a prorated credit to your next invoice. Your seat limit is enforced when inviting crew members.
Billing: Subscriptions are billed monthly in advance through Stripe. There are no annual contracts. All fees are non-refundable except as required by law.
Cancellation: You may cancel at any time. Cancellation takes effect at the end of the current billing period and service continues until then; no refunds are issued for the current period. Enterprise cancellations follow the terms negotiated in your contract.
Data Retention: After cancellation, your account data is preserved for 30 days. After that period, your data may be permanently deleted.
Cancellation requests can be submitted from your account settings or to hello@ekewakagenie.com.
6. Text Message Consent
Ekewaka GENIE offers two distinct points at which you may opt in to receive text messages:
- When submitting a quote request directly through a contractor's shareable request link, prior to the contractor responding to your request.
- When accepting a quote sent to you by a contractor via your client portal, after the contractor has generated and sent that quote to you by email.
At either point, checking the SMS consent checkbox constitutes express consent to receive automated text messages related to your quote, appointment scheduling, job status, and related service communications.
This consent is separate and optional from your use of the Service in both cases. Declining SMS consent will not affect your ability to submit a quote request, receive a quote, or work with a contractor — all communications will simply be delivered via email instead.
You may withdraw consent at any time by replying STOP to any text message received. Message and data rates may apply, and message frequency will vary depending on the status of your job or quote. For assistance, reply HELP to any message or contact hello@ekewakagenie.com.
7. AI-Generated Estimates
The Platform uses artificial intelligence to generate property estimates and pricing suggestions. These are provided for informational purposes only and are not binding quotes. Contractors are solely responsible for reviewing, adjusting, and approving all quotes before sending them to clients. The Company makes no warranty regarding the accuracy of AI-generated estimates.
8. Contractor Responsibilities
As a contractor using the Platform, you agree to:
- Provide accurate business information and maintain an up-to-date profile
- Review all AI-generated estimates before sending to clients
- Honor quotes and contracts you send through the Platform
- Comply with all applicable laws and regulations in your jurisdiction
- Obtain all necessary licenses and insurance required for your services
- Not use the Platform for any unlawful purpose
9. Client Data
You are responsible for obtaining appropriate consent from your clients before collecting and processing their personal information through the Platform. You agree to handle client data in compliance with applicable privacy laws.
10. Intellectual Property
The Platform, including its design, features, and content, is owned by Ekewaka GENIE LLC and protected by intellectual property laws. You may not copy, modify, distribute, or reverse engineer any part of the Platform.
11. Prohibited Uses
You may not use the Platform to:
- Violate any applicable law or regulation
- Transmit spam or unsolicited communications
- Attempt to gain unauthorized access to any part of the Platform
- Upload malicious code or interfere with Platform operations
- Scrape or harvest data from the Platform
- Impersonate any person or entity
12. Limitation of Liability
To the maximum extent permitted by law, Ekewaka GENIE LLC shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Platform. Our total liability shall not exceed the amount you paid us in the three months preceding the claim.
13. Disclaimer of Warranties
The Platform is provided "as is" without warranties of any kind. We do not warrant that the Platform will be uninterrupted, error-free, or that AI-generated estimates will be accurate.
14. Indemnification
You agree to indemnify and hold harmless Ekewaka GENIE LLC and its officers, directors, and employees from any claims, damages, or expenses arising from your use of the Platform or violation of these Terms.
15. Governing Law
These Terms are governed by the laws of the State of Georgia, United States, without regard to conflict of law principles. Any disputes shall be resolved in the courts of Georgia.
16. Changes to Terms
We may update these Terms at any time. We will notify you of material changes via email. Continued use of the Platform after changes constitutes acceptance of the new Terms.
17. Termination
We reserve the right to suspend or terminate your account at any time for violation of these Terms or for any other reason at our discretion. You may terminate your account at any time by contacting hello@ekewakagenie.com.
18. Contact Us
Ekewaka GENIE LLC
Georgia, United States
Email: hello@ekewakagenie.com
Website: ekewakagenie.com